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PRIVACY POLICY

Welcome to Will Brown Jr’s. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make a booking, or otherwise interact with our services.

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1. Information We Collect

We collect the following types of information:

a. Personal Information

When you make a booking or contact us, we may collect:

  • Name (parent/guardian)

  • Contact details (email address, phone number)

  • Child's first name (for party booking personalisation)

  • Allergy or dietary information (optional, for safety)

  • Payment information (processed securely through third-party platforms)

b. Non-Personal Information

Automatically collected data may include:

  • IP address

  • Browser type

  • Device information

  • Browsing behavior on our website (for analytics purposes)

2. How We Collect Information

We collect information via:

  • Booking forms

  • Contact forms

  • Newsletter sign-ups

  • Cookies and tracking technologies

3. Why We Collect Your Information

We use your data to:

  • Process bookings and payments

  • Customise party experiences (e.g., allergy awareness, name personalisation)

  • Communicate with you (confirmations, updates, promotions)

  • Improve our website and services

  • Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share data with trusted third parties only when:

  • Necessary to complete a booking or payment (e.g., payment processors)

  • Required by law (e.g., law enforcement or child protection regulations)

  • Used for analytical purposes with privacy-respecting tools (e.g., Google Analytics)

5. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data

  • Opt out of marketing communications

  • Request that we restrict how we use your information

To exercise your rights, contact us at:
📧 will@browns-group.co.uk

6. Children’s Privacy

We are a family-focused business, and we take the privacy of children seriously.

  • We do not knowingly collect personal information from children under 13 without parental consent.

  • Information about children (e.g., first names, allergy info) is provided voluntarily by parents/guardians for safety and personalisation only.

7. Data Security

We take reasonable precautions to protect your information:

  • Secure servers and SSL encryption

  • Trusted third-party processors

  • Limited internal access

However, no method of transmission over the Internet is 100% secure.

8. Cookies & Tracking

Our site uses cookies to enhance your experience and collect usage data. You can manage cookie preferences via your browser settings.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:
📧 will@browns-group.co.uk
📍 Will Brown Jr’s, Folkestone, Kent, UK

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